Questions & Answers

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    CONTACT INFORMATION

    MOUNT ARARAT LLC 1209 Mountain Road Place Northeast 1209 MOUNTAIN ROAD PL NE ALBUQUERQUE NM 87110

    +1 (341) 208-1890

    info@araratmount.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    SHOPPING INFORMATION

    1️⃣ What is the estimated delivery time for my order?
    Most orders are delivered within 7-20 business days, depending on your location and the shipping method chosen.
    2️⃣ Do you ship internationally?
    Yes, we offer international shipping to many countries. Shipping times and costs vary by destination.
    3️⃣ How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can track your order on our website.
    4️⃣ What if my package is delayed?
    Shipping delays can occur due to customs processing, weather conditions, or high demand. Please check your tracking information for updates.
    5️⃣ Do I have to pay customs fees for international orders?
    Customs duties and taxes vary by country and are the responsibility of the customer. We do not control or cover these fees.
    6️⃣ What should I do if I received the wrong item?
    If you received the wrong item, please contact our customer service within 7 days of delivery, and we will arrange a replacement.

    PAYMENT INFORMATION

    1️⃣ What payment methods do you accept?
    We accept PayPal, which allows you to use your PayPal balance, linked bank account, or credit/debit cards securely.
    2️⃣ Is my payment information secure?
    Yes, all transactions are encrypted with SSL technology, and we do not store any payment details on our servers.
    3️⃣ Do you charge any additional transaction fees?
    No, we do not charge any additional transaction fees. However, your bank or payment provider may apply currency conversion fees.
    4️⃣ Why was my payment declined?
    Payments may be declined due to insufficient funds, incorrect payment details, or bank security restrictions. Please check your payment method and try again.
    5️⃣ Do you offer installment payments?
    Currently, we do not offer installment plans. All payments must be completed in full at checkout.
    6️⃣ Can I get an invoice for my order?
    Yes, an invoice will be sent to your email once your payment is processed. You can also request a copy from customer service.

    ORDERS AND RETURNS

    1️⃣ Can I cancel or modify my order after placing it?
    Orders cannot be modified or canceled once they have been processed. Please check your details carefully before checkout.
    2️⃣ How do I request a return?
    To request a return, please contact our customer service within 30 days of delivery. Returned items must be unused and in original packaging.
    3️⃣ How long does it take to process a refund?
    Refunds are processed within 7-10 business days after we receive and inspect the returned item.
    4️⃣ What if my product is defective or damaged upon arrival?
    If your product arrives damaged, contact our support team within 7 days with photos, and we will arrange a replacement or refund.
    5️⃣ Do I have to pay for return shipping?
    If the return is due to an error on our part, we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping fees.
    6️⃣ How will I receive my refund?
    Refunds will be credited to the original payment method used at checkout. We do not issue refunds in cash or store credit.