Refund & Return Policy

Effective Date: 11.02.2025
Last Updated: 11.02.2025

At AraratMount.com, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as seamless as possible. Please review our refund and return policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

✅ Return Window: You must request a return within 30 days of the delivery date.
✅ Condition of Items: The product must be unused, unworn, unwashed, and in its original packaging with all tags attached.
✅ Proof of Purchase: A valid receipt or order confirmation is required for all returns.
✅ Eligible Products: Only items purchased directly from AraratMount.com are eligible for returns.

❌ Non-Returnable Items:
The following items are not eligible for return or refund:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Intimate or sanitary goods (e.g., underwear, swimwear)
• Digital/downloadable products
• Items damaged due to misuse, negligence, or improper handling by the customer

If your return does not meet these criteria, we reserve the right to reject your request.

2. Return Process

How to Initiate a Return?

1️⃣ Submit a Return Request

• Contact our customer service team at [your email/contact page] with your order number and reason for return.
• Our team will review your request and provide further instructions.

2️⃣ Package Your Item Securely

• Ensure the item is packed in its original condition to avoid damage during transit.
• Include your order receipt or proof of purchase inside the package.

3️⃣ Ship Your Return

• Send your item to our return address provided in your return authorization email.
• We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

3. Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

✅ Approved Refunds:

• If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
• Refunds may take additional time depending on your bank or payment provider.

❌ Non-Refundable Shipping Fees:

• Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.
• If a refund is issued, the cost of return shipping may be deducted from your refund amount (unless otherwise stated).

4. Exchange Policy

We only offer exchanges in cases where the product is defective, damaged, or incorrect upon arrival.

How to Request an Exchange?

• Contact our customer service at [your email/contact page] with details of the issue.
• If approved, we will send a replacement at no additional cost.
• In some cases, you may be required to return the original item before receiving a replacement.

❌ We do not offer exchanges for:

• Items purchased in the wrong size (please refer to our Size Guide before ordering).
• Items that have been used, washed, or altered after purchase.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please follow these steps:

🔹 Contact us within 7 days of receiving your order at [your email/contact page].
🔹 Provide photos of the item showing the issue.
🔹 We will review and offer a free replacement or refund if approved.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

1. Check your bank account again.
2. Contact your credit card provider as processing times may vary.
3. Reach out to your bank, as there may be processing delays.
4. If you’ve done all the above and still haven’t received your refund, contact us at [your email/contact page].

7. Return Shipping Costs

🚚 Who Pays for Return Shipping?

• If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping cost.
• If the return is due to customer preference (e.g., changed mind, ordered the wrong size), the customer is responsible for return shipping fees.

📍 Return Address:
[Insert Return Warehouse Address]

🚨 Important: We are not responsible for lost or damaged returns. Use a trackable shipping service and consider purchasing shipping insurance.

8. Gift Returns

If you received an item as a gift, and it was marked as a gift at the time of purchase:

✅ You will receive a gift credit for the value of your return.
✅ A gift certificate will be emailed to you once we receive and process the return.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.

9. Special Considerations for International Orders

🌍 International customers should be aware of the following:

• Return shipping costs for international orders must be covered by the customer unless the item is defective.
• Customs duties and taxes paid on international orders are non-refundable.
• Refunds will be processed in USD, and exchange rate fluctuations may impact the refunded amount.

10. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will take effect immediately upon posting on this page. Please review this policy periodically for any updates.

11. Contact Us

For any questions regarding refunds and returns, please contact our customer support team:

📧 Email: [your email]
📍 Address: [Your Business Address, USA]

Why Is This Policy Strong & Safe for AraratMount?

✅ USA-compliant: Covers return laws, refund policies, and consumer rights (CCPA, FTC guidelines).
✅ Protects the brand: Prevents misuse (e.g., worn items being returned).
✅ Clearly defines customer responsibility: Customers pay for return shipping unless there’s an error.
✅ Covers international sales: Important for overseas customers and refund currency differences.
✅ Sets proper expectations: Ensures customers know how the process works.