Effective Date: 11.02.2025
Last Updated: 11.02.2025

At AraratMount.com, we strive to provide a seamless shopping experience, including timely shipping and reliable delivery. Since we operate on a dropshipping model, shipping times may vary depending on the supplier's location, product availability, and destination.

By placing an order on AraratMount.com, you agree to the terms outlined in this Shipping & Delivery Policy.

1. Order Processing Time

• Orders are typically processed within 1-5 business days after payment confirmation.
• Processing time may vary based on product availability, high demand periods, or unforeseen delays.
• You will receive an order confirmation email once your purchase has been successfully placed.
• Once your order is shipped, you will receive a tracking number via email.

2. Shipping Times & Delivery Estimates

• Delivery times vary depending on the product supplier, shipping method, and destination. Below are estimated shipping times:

🚨 Important Note: These are estimated delivery times. We cannot guarantee exact delivery dates due to customs processing, local carrier delays, or supplier fulfillment times.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.
• Some products may be eligible for free shipping promotions, which will be clearly stated on the product page.
• Customs duties, taxes, and import fees (if applicable) are the customer’s responsibility.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package through our Order Tracking page.
• Tracking updates may take 24-72 hours to appear in the system.

📌 Note: Some international shipments may not have full tracking visibility due to local carrier limitations.

5. Customs, Duties & Taxes

• International customers may be subject to customs duties, import taxes, or other fees imposed by their country.
• These fees are not included in the product price or shipping cost and must be paid by the customer upon delivery.
• AraratMount is not responsible for any customs delays or additional fees.

6. Delivery Issues & Lost Packages

A. Delayed Shipments

• If your order has not arrived within the estimated timeframe, please check your tracking information.
• If the tracking has not updated for 15+ business days, contact our customer support team.

B. Lost or Stolen Packages

• Once the order is marked "delivered", we are not responsible for lost or stolen packages.
• If your package is missing, we recommend:
  🔹 Checking with neighbors or your local post office.
  🔹 Contacting the shipping carrier directly.
  🔹 Filing a claim with the carrier if necessary.

7. Incorrect Address & Undeliverable Packages

• Customers are responsible for providing an accurate shipping address at checkout.
• If an incorrect or incomplete address is provided:
  • If the package has not shipped, we may be able to correct it.
  • If the package has already shipped, we are not responsible for failed deliveries.
  • If the order is returned due to an incorrect address, reshipping fees may apply.

8. Multiple Shipments & Split Orders

• Since we work with multiple suppliers, your order may arrive in multiple packages at different times.
• Each package will have its own tracking number.

9. Returns Due to Shipping Issues

• If an item is returned due to an undeliverable address, refusal by the customer, or customs clearance issues, we may issue a partial refund (excluding shipping fees).
• Shipping costs are non-refundable unless the return is due to an error on our part.

10. Force Majeure (Unforeseen Circumstances)

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters (earthquakes, hurricanes, floods)
• War, terrorism, or civil unrest
• Labor strikes or supply chain disruptions
• Government regulations or customs processing delays

11. Policy Updates

• We reserve the right to update this policy at any time.
• Changes will be posted on this page with an updated "Last Updated" date.
• Continued use of our website after updates means you accept the revised policy.

12. Contact Us

For any questions related to shipping, delivery, or tracking, contact our customer support team:

📧 Email: [your email]
📍 Address: [Your Business Address, USA]

Why Is This Policy Strong & Safe for AraratMount?

✅ Dropshipping Model Friendly – Covers extended shipping times, multiple suppliers, and split shipments.
✅ Legally Compliant (USA & International) – Addresses customs, duties, and lost packages clearly.
✅ Protects the Brand – Limits liability for incorrect addresses, stolen packages, and force majeure events.
✅ Sets Clear Customer Expectations – Reduces chargebacks and customer complaints.